Frequently Asked Questions

Find answers to common questions about ordering, shipping, photo jewelry, jewelry care, returns, and more.

Please Read Before Ordering

  • Every piece is handmade to order, carefully and with love — please be patient with us!
  • Please double-check your shipping address before checking out. We are not responsible for orders shipped to an incorrect address entered at checkout.
  • Processing time and shipping time are separate — shipping doesn't begin until processing is complete.
  • All sales are final. Orders cannot be canceled, and once an order has entered production, it cannot be changed — please review your order carefully before submitting.
  • Colors may vary slightly due to screen settings.

Orders & Processing

All jewelry is handmade to order with care. Please allow 7–10 business days for processing before your order ships. This timeframe cannot be expedited or bypassed, so please plan ahead for gifts and special occasions.

All orders are final. Once an order is placed, it cannot be canceled, and once it enters production, changes cannot be made — including shipping address updates. Please make sure your shipping information is correct at checkout, as we're unable to redirect or correct orders after the fact.

Yes! You can order as many items as you'd like, and they'll be shipped together whenever possible.

Shipping

Shipping time begins after your 7–10 business day processing period is complete — not from the date you place your order. Once your order ships, you'll receive a tracking number by email. Actual transit time depends on the shipping method selected at checkout.

Yes, we ship worldwide! Please note that international delivery times can vary and may take longer depending on your distance from our shipping origin and local customs processing. Thank you for your patience.

Please check with household members, neighbors, and your local carrier. BelleDreamm is not responsible for lost or stolen packages marked as delivered.

Photo Necklaces

Upload your photo directly on the product page before adding your necklace to your cart.

  • Clear, high-quality images
  • Good lighting
  • Subject centered in the photo
  • Avoid blurry or heavily filtered images

We can make basic adjustments like cropping and brightness. Extensive photo editing may require an additional fee.

Jewelry Care

Our jewelry is made with high-quality, tarnish-resistant materials. With proper care, it will maintain its beauty for years.

Yes! Our jewelry is designed to be hypoallergenic and suitable for most sensitive skin.

  • Store in a dry place.
  • Avoid perfumes, lotions, and harsh chemicals.
  • Wipe clean with a soft cloth after wearing.

Returns & Exchanges

Because each piece is custom-made just for you, personalized items cannot be returned or exchanged unless there's an error or defect on our part.

Contact us within 48 hours of delivery with photos of the item and packaging so we can help resolve the issue.

General

"Yes! Every order arrives in a branded gift box, ready to give."

Yes however there’s a minimum purchase requirement in order to receive wholesale price. "We'd love to hear from you! Please email

BELLEDREAMM@GMAIL.COM

You can reach us at BELLEDREAMM@GMAIL.COM

We respond to all inquiries within 24–72 hours